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Terms and Conditions

Ouija Magic is a UK mail/internet order and retail company and complies with UK consumer law, including Distance Selling Regulations 2000. We operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty or not what you ordered.

The Consumer Protection (Distance Selling) Regulations 2000 came into force on the 31st October 2000 and gives rights to individual consumers in the area of home shopping. They are intended to give consumers confidence in purchasing goods and services where there is no face to face contact with the seller.

If you decide you do not want the item you have purchased please email us within 7 (seven) working days and we will happily give you a full refund of the cost of your purchases (including the Post and Packing). As all our products are handmade to order we are unable to offer refunds for unwanted items once the 7 days have past and we have begun to make your product. Please contact us using the Contact Us form if you wish to have a refund after the 7 days as we may not have begun work on your order and so in this case will be able to offer a full refund.

We strive to give excellent after sales service and customer care. Our terms do not affect your statutory rights.

David Breeze and Wayne Price trading as Needful Things/Ouija Magic.

Please send all cheques, postal orders, returns and enquiries to:

Ouija Magic
14 Seagate Road
PE36 5BD
United Kingdom